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Orders & Support
About Us
Cubee Chew is an Australian pet treat brand focused on creating carefully prepared treats for dogs using clearly defined ingredients and responsible production practices. Our treats are gently air-dried and made without added artificial preservatives, colours or flavours. We focus on simple formulations and transparent ingredient selection for Australian pet owners seeking straightforward treat options for their dogs.
Are Cubee Chew products suitable for dogs of all breeds and sizes?
Yes. Cubee Chew products are suitable for dogs of various breeds and sizes. Our air-dried treats are designed to be easy to portion and can be included as part of your dog’s regular feeding routine. Treat amounts should always be adjusted according to your dog’s size, age, activity level and individual dietary needs.
Are Cubee Chew products suitable for pets with food sensitivities or allergies?
Every pet is different and individual dietary sensitivities may vary. Cubee Chew treats use clearly defined ingredients, which may help pet owners identify ingredients more easily. We recommend reviewing the ingredient list carefully and consulting your veterinarian if your dog has known allergies or specific dietary requirements.
Are feeding guidelines different for puppies or senior dogs?
Yes. Feeding amounts may vary depending on your dog’s age, size, activity level and individual dietary needs. Because Cubee Chew products are complementary treats, portions should be adjusted appropriately within your pet’s regular feeding routine. If you are unsure about feeding amounts, consult your veterinarian.
Is Cubee Chew suitable for pets trying air-dried treats for the first time?
Yes. Cubee Chew treats can be introduced gradually as part of your pet’s regular routine. As with any new treat, we recommend starting with small portions and monitoring your dog during introduction.
What should I do if my order arrives damaged or incorrect?
If your order arrives damaged or incorrect, please contact our customer support team as soon as possible after delivery. Please include your order details and, if available, photographs of the issue so we can review the matter and assist you further.
How should treats be included in my dog’s routine?
Cubee Chew treats are intended to be used as complementary treats alongside your dog’s regular diet. Treats should be provided in moderation and adjusted according to your pet’s overall feeding routine and individual needs.
What are Cubee Chew’s future plans in Australia?
Cubee Chew plans to continue expanding its product range in Australia with new treat varieties and additional product options. Our focus remains on transparent ingredient selection, responsible production practices and simple product formulations for Australian pet owners.
Support FAQs
Shipping & Returns
Where do you currently ship within Australia?
Cubee Chew currently ships within Sydney, Australia. We aim to expand our delivery coverage to additional regions in the future. Shipping updates and delivery availability can be found on our website.
Do you offer free shipping?
Cubee Chew may offer free shipping promotions within selected areas of Australia, subject to current delivery terms and conditions. Shipping availability and eligibility may vary depending on location and order details.
What should I do if my order arrives damaged or incorrect?
If your order arrives damaged or incorrect, please contact our customer support team as soon as possible after delivery. Please include your order details and, if available, photographs of the issue so we can review the matter and assist you further.
Do you offer subscription or repeat delivery options?
Yes. Cubee Chew offers subscription and repeat delivery options for customers who prefer scheduled deliveries. Availability, delivery frequency and subscription terms can be viewed on our website.
Support FAQs
Product Info
Are your products complete meals or complementary treats?
Cubee Chew products are complementary treats, not complete meals. They are intended to be given as rewards, training treats or occasional additions to your dog’s regular diet. Our products are not formulated to replace complete and balanced pet food.
Are Cubee Chew treats made from single ingredients?
Yes. Many Cubee Chew treats are made using single, clearly defined animal protein ingredients without added fillers, artificial preservatives or unnecessary additives. Each product is gently air-dried to maintain a simple and straightforward formulation.
Do your products contain single or multiple protein sources?
Currently, Cubee Chew products are made using single protein sources. Each treat contains one clearly identified animal protein, such as chicken, beef or duck. This approach allows pet owners to easily identify the ingredients used in each product.
What ingredients are used in Cubee Chew products?
Cubee Chew products currently use single animal protein ingredients such as chicken, beef or duck. Our treats are prepared without added artificial preservatives, colours or flavours. We focus on simple and transparent ingredient selection so pet owners can clearly understand what is included in each product.
Do your products contain artificial preservatives, colours or flavours?
No. Cubee Chew products do not contain added artificial preservatives, colours or flavours. Our treats are prepared using an air-drying process that reduces moisture while supporting product shelf stability.
What does “air-dried” mean?
Air-dried refers to a process where treats are dried using controlled airflow rather than high-temperature cooking methods. This process reduces moisture and creates a shelf-stable product while maintaining the product’s texture and aroma.
Are Cubee Chew products made in Australia?
Yes. Cubee Chew products are made in Australia using carefully selected ingredients and controlled production processes. Producing locally allows us to maintain oversight of sourcing and manufacturing consistency.
Where are your ingredients sourced from?
Cubee Chew sources ingredients with a focus on consistency and responsible supply practices. Wherever possible, we prioritise Australian-sourced ingredients. In some cases, selected ingredients may also be sourced from trusted overseas suppliers that meet our sourcing requirements.
Are your products manufactured in facilities that meet Australian requirements?
Yes. Cubee Chew products are manufactured in facilities operating under applicable Australian food production and hygiene requirements. These processes support consistent handling and responsible manufacturing practices.
How are Cubee Chew products prepared?
Cubee Chew treats are prepared using carefully selected ingredients and controlled food-handling processes. Our products are intended exclusively for pets and are manufactured with attention to cleanliness, consistency and responsible preparation practices.
Can Cubee Chew treats be frozen or refrigerated?
Cubee Chew treats do not require freezing or refrigeration. For best storage conditions, keep the product in a cool, dry place away from direct sunlight and reseal the packaging after opening. Always follow the storage instructions provided on the packaging.
Where can I find ingredient and product information?
Ingredient information, feeding guidance and storage instructions are available on each product label and product page on our website. We encourage pet owners to review product details carefully before purchase.
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