Refund policy

We want your furry friends to love their treats! If something isn't right, we are here to help. 

1. Change of Mind Returns

We understand that pets can be picky eaters.

• Timeframe: You can return unopened items within 30 days of delivery.

• Condition: Treats must be unused, in their original packaging, and sealed for safety and hygiene reasons.

• Shipping: You will need to cover the return shipping costs. We recommend using a tracked service.

• Exclusions: For health and safety reasons, we cannot accept returns on open bags of treats if your pet simply dislikes the flavour.

2. Faulty, Damaged, or Incorrect Items

If your order arrives damaged, is incorrect, or fails to meet consumer guarantees, we will fix it immediately.

• What to do: Contact us within 7 days of delivery at info@cubeechew.com.au

• What to provide: Please include your order number and photos of the issue.

• The Remedy: If the item has a major fault (e.g., expired, contaminated, or unsafe), you can choose a full refund or a replacement. We will cover all return shipping costs.

3. How to Process a Return

1. Email our support team at info@cubeechew.com.au with your order number.

2. State the reason for your return (e.g., change of mind, damaged on arrival).

3. Once approved, we will provide you with the return shipping address.

4. Refunds

• Approved refunds are processed back to your original payment method.

• Please allow 5-8 business days for the funds to appear in your account after we receive the item.

• Original shipping charges are non-refundable for change-of-mind returns.